Support

Premium Support Request

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Fill out the form below to request your Premium Support and one of our Superheroes will contact you soon!



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ABOUT PREMIUM SUPPORT

As you know Employment Hero is working hard to make employment easier to manage for all Australian businesses. Thankfully we are growing fast and we now support thousands of businesses across the country. As we continue to grow we need to regularly rethink how we deliver aspects of our services so we can deliver the best possible experience for everyone.

Why is it changing now?

We realise that the way we deliver support needs to improve. Until now all customers and their employees have had unlimited access to telephone and email support from our team. This is no longer feasible.  Some clients rely heavily on support and tie up the phone lines and our resources with lengthy calls.  Other users only email support occasionally and experience unreasonably long delays between responses. This isn’t fair, so we want to make things better.

How is it going to work?

To improve support we need to separate the heavy users from general users by offering a paid premium support option with unlimited telephone support.  This means those who need the extra help will have access to dedicated resources whenever they need it. The remainder of the support team will then be freed up to be much more responsive to all client email enquiries.

We’ll also be providing those who request, with a Zendesk account (our ticketing system) so they can log into this platform to not only see what issues their organisation has logged, but to also raise these questions directly into our system without sending an email.

What if I don't sign up for Premium Support?

After the 31st of March, free phone support will be discontinued. If you don’t want to sign up for premium support there’s no action we need from you. You can continue to use our free unlimited email support (forever) and our current standard phone support until the 31st of March 2018. If you want to sign up for Premium Support please fill out the form above and one of our Superheroes will contact you soon!

We look forward to your continued support. Should you have any further questions please don’t hesitate to let us know via support@employmenthero.com.

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