Support

You are not alone after launch! We’ll always be here for you:

Email Support
Submit questions to
our support team* at
support@employmenthero.com

Knowledge Base
Use our extensive library of support articles to troubleshoot
for yourself.

Premium Support
If you feel like you need more technical and frequent support
via the phone, you may want to consider one of our premium
support packages.

*The Support and Success teams are available to work on your requests from 8:30 am to 5:30 pm AEST. Our Superheroes will endeavour to get back to you as soon as possible but should you want to follow up, you can reply to the same email and quote your ticket number. When contacting the support team it’s important to provide the following information:

a. Your Name (or the name and email of the affected person)
b. 
The name of your Organisation
c. A detailed description of the problem
d. If possible, the steps to reproduce the problem

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